Where is My Gala Store Purchase?
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
This article explains why a user has not yet received an NFT (Non-Fungible Token) for purchasing Gala Gold, purchasing an item from the Gala Store, or for referring someone to play Town Star.
The purpose of this article is to explain to a user that their NFT is most likely not missing. This usually is a result of Ethereum’s network being congested.
This article assumes the reader understands the information in the following articles:
When Ethereum gas costs are high, the mint queue is created in order to save a Gala Games user, the NFT recipient, from having to pay such exorbitant fees.
The network will wait until Ethereum gas costs have dropped to an acceptable range before completing the transaction. These fees are set by Ethereum and are not set by Gala Games.
For now, know that you will receive your item!