Forgotten Transfer Code and Recovery Phrase
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This article explains what happens if a user forgets their Transfer Code and seed phrase (Recovery Phrase) and why keeping an account’s Transfer Code and Recovery Phrase backed up is important.
The purpose of this article is to explain the importance of safely storing a record of the Transfer Code and seed phrase. Knowing the consequences of losing both a wallet’s Transfer Code and Recovery Phrase is important because users hold the keys to their wallet.
This article assumes the reader understands the information in the following articles:
What is a Transfer Code?
How To Sign Up For a Gala Games Account
1) If a person forgets only their transfer code, it can be changed using an account’s recovery phrase.
2) If the recovery phrase is forgotten, there is nothing that can be done to help recover it. A user can still use their Transfer Code to move their assets to a new account, which would allow the user to generate a new recovery phrase for a different account.
3) If both a transfer code and recovery phrase are lost, then there is nothing that can be done to interact with an account’s wallet or to recover the lost codes. Please keep a safe record of the account’s transfer code, recovery phrase, and password to avoid these issues.
4) If a Gala Games’ Account needs to be reset, users can use the “Forgot My Password” option on the Gala Games website to have a recovery email sent to the account’s email. Once the email is received, a user will be able to follow the link to change their password.
Unfortunately, there is nothing anyone can do if a person loses access to both their Transfer Code and Recovery Phrase. Both the phrase and code are set up at the beginning of the account making process. It is shown multiple times that this cannot be recovered by anyone, including the Gala Games team.
This is because both the Recovery Phrase and Transfer Code are created on a person’s computer when an account is being set up. This helps keep this information secure, and makes it so there is no way the Gala Games team can see or decrypt it. This gives all of the power of an account back to the user.
Gala Games believes that people should own their content and this includes owning their wallet. This allows users to keep their NFTs, GALA, Ethereum and other tokens in their wallet without worrying about someone accessing it. We urge users to please keep their information safe and make sure to backup their Transfer Code and Recovery Phrase.